Support
Need a hand with Realada? Email us and we'll get back to you, usually within one business day.
Common questions
I can't sign in
Signing in sends a one-tap link to your email — open it, then return to the extension or the site. The extension and the website sign in separately, so sign in to each with the same account email you subscribed with. Still stuck? Email us.
Starting or managing my subscription
Create your account and start a subscription at realada.com/account — a 3-day free trial is included. To change plans or cancel, open Manage on your account page, which takes you to the Stripe billing portal.
Realada filled the wrong fields on Facebook
Facebook occasionally changes its Marketplace form, which can shift where fields land. Realada always stops before Publish so you can fix anything and review before posting. If a field is consistently wrong, email us the details and we'll push a fix.
Which listings can I post?
Only listings you're authorized to advertise. Before each prefill you confirm that authorization, and Realada only prepares a post that you review and publish — it never posts on your behalf.
A photo didn't load
If a photo can't be downloaded, a labeled placeholder stands in so the rest of the post still works — you can add that photo manually, or re-fetch the listing to try again.